Management

15 Tools for Sports Business Management 

As your fitness facility grows, the tools you use to manage it become an increasingly important part of your business. These tools are meant to help you stay organized so you can focus on providing great service. From tracking bookings and classes, to providing customer support and membership services, building a sports business toolkit can save you time on day to day tasks while helping bring in new clients and revenue!

So what do you need to manage your sports complex? Which software is best for your fitness studio? How do you make sure you are not overpaying for services you might not need? Here’s a list of tools Joyn’s industry experts recommend for each of the business functions at your business.

Already know what you’re looking for? We’re all about saving time! Click to see expert recommended tools for:

Bookings, Classes & Memberships

Team & HR

Customer Care

Marketing

Accounting

Website Building

Payment Processing

Bookings, Classes & Memberships

If you're looking for a solution to help manage your classes and memberships, then you're in luck! There are a range of tools that can help make your business more organized and efficient. From tracking bookings and classes to providing customer support and membership services, our industry experts have recommended the following tools to help save you time on day-to-day tasks. So take a look and see which software best suits your needs!

Joyn

Oh hey, that's us! Joyn’s easy to use software is an all in one sports ecosystem where you can manage classes, bookings, membership and leagues under one roof. With detailed scheduling tools, a built in customer relationship management software (CRM), easy league + contract management, payment processing and integrations with your favourite business tools, our top priority is growing your business. Listing your service on our app also helps athletes in your community find and book your services! Our founders are happy to give you a personal tour of the software here.

TeamSnap

TeamSnap is a cloud-based team management solution. Using this software sport team managers can schedule events and post their details easily. This app is made to help teams and league owners, facilities, and team members stay connected. Team members can also sync event details with third-party personal calendars so they are always up to date.

Team & HR

A great team is essential for any business to be successful, and making sure your team is taken care of with the right human resource and team management software is key. HR tools can help you stay on top of payroll, compensation, and finding the perfect new members for your staff. Team management tools can keep your staff connected and are a great way to boost your team morale while avoiding communication bottlenecks.

If you're a gym owner looking for solutions to manage your employees and HR, then check out some of the tools available to help you. With the right tools in place, you can keep your team running smoothly and focused on achieving your goals.

Gusto

Gusto is an HR service that helps small businesses manage their workforce. It has useful features that allow you to determine suitable health coverage and investment suggestions for 401(k) retirement plans, automatically file payroll taxes and gather data from I-9, W-2 and 1099 forms. Gusto also lets you send offers and helps you onboard the newest members of your growing team.

Zenefits

This is a great HR tool for mid-sized sports businesses. Some perks include on-demand support on HR tasks (i.e. compliance and payroll), help with complex decision making, easy hiring and onboarding tools as well as performance monitoring to ensure your team is doing their best. Zenefits also integrates well with tools like GSuite and Quickbooks to provide an all in one HR platform. They have a 3 tiered pricing plan so you don’t overpay for services you don't need.

Slack

Slack is an easy to use, cloud-based, team interaction tool designed to facilitate communication across your teams. This software allows you to easily stay in touch with ALL your colleagues (no matter how big your team is) and also communicate directly with smaller private teams that have similar tasks (such as coaches, yoga teachers, managers,etc.). You can share everything from quick questions to files, images, schedules more!

Psst.. Joyn’s slack is open to all our partners so you can get in touch with us and stay in the loop about updates from our end! We like to think of our clients as a part of our team.

Find out how to join our slack (contact us).

Customer Care

Are you looking for ways to manage your customer care processes? If so, you're not alone. Many gym owners are looking for solutions to help them provide faster, more helpful service to their clients. Fortunately, there are a number of customer care tools available that can help you do just that.

One great option is Joyn's CRM tool. This tool can help you keep track of customer interactions, saving you time and hassle. Plus, it's a great way to engage with your clients and provide them with the support they deserve. We have a whole blog to help you choose the best CRM for your gym here. If you're looking for non gym specific software check out these tools:

Freshdesk

Freshdesk is a help desk system that makes customer service and quick responses easy for your team. It allows your team to streamline all your client interactions under one roof. Whether it's calling someone back or responding to emails in a timely manner, freshdesk allows you to provide support to your customers across channels.

Helpjuice

HelpJuice is a cloud and knowledge base management solution for any size of sport facility or fitness studio. This is a great tool because it allows you to manage both internal AND external information making it easy to answer questions for team members and customers. The service also monitors your most frequently asked questions to speed up the process of handling customer questions and concerns, providing a great experience for your customers.

Marketing

As a gym owner, you know that marketing is essential to your success. It's important to keep your members engaged and attract new ones all year long. Luckily, there are a variety of marketing tools at your disposal to help you do just that. Monthly newsletters, deals, and event details are a great way to keep your clients up to date on what's going on at your gym. Utilizing these tools can help you build a loyal member base and keep your business thriving.

Mailchimp

MailChimp is a web-based email marketing service and is a great way to automatically engage with clients and prospective clients online. The application is filled with templates and tools to guide you through your email marketing from start to end. Once you’ve set up your newsletters and updates, Mail Chimp will also track how many people are opening your emails and what kind of content they like best!

Later

Later is a cloud-based social-media tool that helps businesses manage their content across platforms like Google+, LinkedIn, Facebook and Twitter all in one space. The application allows your team to queue up new content and track how well each of your posts are doing. This way you can keep making content your members love and want to share. We're users of later ourselves and our favourite feature has to be the "link in bio" maker which allows you to link your social media posts to relevant pages on your site! 

Quick Tip

New to digital marketing? Check out google's digital marketing course! It’s a great introduction to content creation and using online ads for your sports facility.

Accounting

Accounting tools can help you keep your finances in check and your business running smoothly. By organizing your receipts and transactions, you can reduce costly bookkeeping errors. So why not give accounting tools a try? You may be surprised at just how much they can help you manage your finances + how much time they can save you that would otherwise be spent with your accountant!

QuickBooks

QuickBooks Online Advanced is a cloud-based accounting software that can help your sports business manage all its expenses, projects, transactions, invoices and more. It's centralized dashboard helps you monitor these expenses, providing you with key data to improve your fitness business. QuickBooks features allows your team to capture digital copies of receipts, automatically sort transactions based on tax categories, and make estimates on monthly costs.

ZohoBooks

Zoho Books is also cloud-based. This accounting solution is best for smaller sports businesses. It allows you to manage your contacts, invoices, expenses, sales and purchase orders, and inventory all in one space. This software also allows you to automate monthly billings, thank you notes and payments.

Website Building

Creating a strong website is essential for any business, whether it is a gym or studio. A well-made website can help you attract more customers and boost your credibility. It can also answer customer FAQs and showcase your spaces and services. These time-saving tools can help you quickly develop a professional website for your gym. Having a client portal on your website also allows your clients to book services and manage memberships. With Joyn, you can easily create a website that is both informative and engaging for your customers. For a limited time we are offering to build a FREE website our clients that brings in more customers and that your team can be proud of (learn how here)! If you're interested in tools that are not specific to gyms, here are some of our other favourites:

Wix

This cloud based solution is an easy no-code-necessary way to build your sports business website. It gives you a variety of templates to choose from, allowing you to showcase your facility, chat directly with website visitors and encourage new customers to sign up for your services or newsletters.

WebFlow

Webflow is a cloud-based content management software (CMS) that allows you to build your own sports business site. Webflow tools include forms to track where your users are coming from, templates to get you started, as well as easy to use creative tools to customize your website to your business needs.

Learn more on how to build a great sports business website with our ultimate guide

Payment Processing

Last but not least, we have our payment processing tools. These are crucial to ensure your clients can pay for your services with ease. If payment processing is difficult or seems untrustworthy, clients may choose not to go through with purchases at your facility (and we definitely don't want that). Here are some tools that our experts suggest for both online and in person payment processing. Learn more about how to accept payments right on Joyn’s facility management software(services)

Stripe

Stripe allows your facility to accept online payments for your services. It enables your sports business to take international cards and currencies, receive subscription payments, save client payment info, receive invoices and much more. They do not require any card storage fees, validation fees, setup fees, monthly fees or refund fees, making business transactions easy and affordable.

Square

Square for Retail is a cloud-based point of sale (POS) solution which can be set up with their physical POS system. Key features include inventory management, customer relationship management, reporting and employee management. As a sports business you can include preset prices for memberships, products and services.

We hope these tools will help you save time on your day to day tasks, so you can focus on what matters most, your customers!



More from Joyn

Management
September 30, 2020

Alvie Kamal

15 Tools for Sports Business Management 

As your fitness facility grows, the tools you use to manage it become an increasingly important part of your business. These tools are meant to help you stay organized so you can focus on providing great service. From tracking bookings and classes, to providing customer support and membership services, building a sports business toolkit can save you time on day to day tasks while helping bring in new clients and revenue!

So what do you need to manage your sports complex? Which software is best for your fitness studio? How do you make sure you are not overpaying for services you might not need? Here’s a list of tools Joyn’s industry experts recommend for each of the business functions at your business.

Already know what you’re looking for? We’re all about saving time! Click to see expert recommended tools for:

Bookings, Classes & Memberships

Team & HR

Customer Care

Marketing

Accounting

Website Building

Payment Processing

Bookings, Classes & Memberships

If you're looking for a solution to help manage your classes and memberships, then you're in luck! There are a range of tools that can help make your business more organized and efficient. From tracking bookings and classes to providing customer support and membership services, our industry experts have recommended the following tools to help save you time on day-to-day tasks. So take a look and see which software best suits your needs!

Joyn

Oh hey, that's us! Joyn’s easy to use software is an all in one sports ecosystem where you can manage classes, bookings, membership and leagues under one roof. With detailed scheduling tools, a built in customer relationship management software (CRM), easy league + contract management, payment processing and integrations with your favourite business tools, our top priority is growing your business. Listing your service on our app also helps athletes in your community find and book your services! Our founders are happy to give you a personal tour of the software here.

TeamSnap

TeamSnap is a cloud-based team management solution. Using this software sport team managers can schedule events and post their details easily. This app is made to help teams and league owners, facilities, and team members stay connected. Team members can also sync event details with third-party personal calendars so they are always up to date.

Team & HR

A great team is essential for any business to be successful, and making sure your team is taken care of with the right human resource and team management software is key. HR tools can help you stay on top of payroll, compensation, and finding the perfect new members for your staff. Team management tools can keep your staff connected and are a great way to boost your team morale while avoiding communication bottlenecks.

If you're a gym owner looking for solutions to manage your employees and HR, then check out some of the tools available to help you. With the right tools in place, you can keep your team running smoothly and focused on achieving your goals.

Gusto

Gusto is an HR service that helps small businesses manage their workforce. It has useful features that allow you to determine suitable health coverage and investment suggestions for 401(k) retirement plans, automatically file payroll taxes and gather data from I-9, W-2 and 1099 forms. Gusto also lets you send offers and helps you onboard the newest members of your growing team.

Zenefits

This is a great HR tool for mid-sized sports businesses. Some perks include on-demand support on HR tasks (i.e. compliance and payroll), help with complex decision making, easy hiring and onboarding tools as well as performance monitoring to ensure your team is doing their best. Zenefits also integrates well with tools like GSuite and Quickbooks to provide an all in one HR platform. They have a 3 tiered pricing plan so you don’t overpay for services you don't need.

Slack

Slack is an easy to use, cloud-based, team interaction tool designed to facilitate communication across your teams. This software allows you to easily stay in touch with ALL your colleagues (no matter how big your team is) and also communicate directly with smaller private teams that have similar tasks (such as coaches, yoga teachers, managers,etc.). You can share everything from quick questions to files, images, schedules more!

Psst.. Joyn’s slack is open to all our partners so you can get in touch with us and stay in the loop about updates from our end! We like to think of our clients as a part of our team.

Find out how to join our slack (contact us).

Customer Care

Are you looking for ways to manage your customer care processes? If so, you're not alone. Many gym owners are looking for solutions to help them provide faster, more helpful service to their clients. Fortunately, there are a number of customer care tools available that can help you do just that.

One great option is Joyn's CRM tool. This tool can help you keep track of customer interactions, saving you time and hassle. Plus, it's a great way to engage with your clients and provide them with the support they deserve. We have a whole blog to help you choose the best CRM for your gym here. If you're looking for non gym specific software check out these tools:

Freshdesk

Freshdesk is a help desk system that makes customer service and quick responses easy for your team. It allows your team to streamline all your client interactions under one roof. Whether it's calling someone back or responding to emails in a timely manner, freshdesk allows you to provide support to your customers across channels.

Helpjuice

HelpJuice is a cloud and knowledge base management solution for any size of sport facility or fitness studio. This is a great tool because it allows you to manage both internal AND external information making it easy to answer questions for team members and customers. The service also monitors your most frequently asked questions to speed up the process of handling customer questions and concerns, providing a great experience for your customers.

Marketing

As a gym owner, you know that marketing is essential to your success. It's important to keep your members engaged and attract new ones all year long. Luckily, there are a variety of marketing tools at your disposal to help you do just that. Monthly newsletters, deals, and event details are a great way to keep your clients up to date on what's going on at your gym. Utilizing these tools can help you build a loyal member base and keep your business thriving.

Mailchimp

MailChimp is a web-based email marketing service and is a great way to automatically engage with clients and prospective clients online. The application is filled with templates and tools to guide you through your email marketing from start to end. Once you’ve set up your newsletters and updates, Mail Chimp will also track how many people are opening your emails and what kind of content they like best!

Later

Later is a cloud-based social-media tool that helps businesses manage their content across platforms like Google+, LinkedIn, Facebook and Twitter all in one space. The application allows your team to queue up new content and track how well each of your posts are doing. This way you can keep making content your members love and want to share. We're users of later ourselves and our favourite feature has to be the "link in bio" maker which allows you to link your social media posts to relevant pages on your site! 

Quick Tip

New to digital marketing? Check out google's digital marketing course! It’s a great introduction to content creation and using online ads for your sports facility.

Accounting

Accounting tools can help you keep your finances in check and your business running smoothly. By organizing your receipts and transactions, you can reduce costly bookkeeping errors. So why not give accounting tools a try? You may be surprised at just how much they can help you manage your finances + how much time they can save you that would otherwise be spent with your accountant!

QuickBooks

QuickBooks Online Advanced is a cloud-based accounting software that can help your sports business manage all its expenses, projects, transactions, invoices and more. It's centralized dashboard helps you monitor these expenses, providing you with key data to improve your fitness business. QuickBooks features allows your team to capture digital copies of receipts, automatically sort transactions based on tax categories, and make estimates on monthly costs.

ZohoBooks

Zoho Books is also cloud-based. This accounting solution is best for smaller sports businesses. It allows you to manage your contacts, invoices, expenses, sales and purchase orders, and inventory all in one space. This software also allows you to automate monthly billings, thank you notes and payments.

Website Building

Creating a strong website is essential for any business, whether it is a gym or studio. A well-made website can help you attract more customers and boost your credibility. It can also answer customer FAQs and showcase your spaces and services. These time-saving tools can help you quickly develop a professional website for your gym. Having a client portal on your website also allows your clients to book services and manage memberships. With Joyn, you can easily create a website that is both informative and engaging for your customers. For a limited time we are offering to build a FREE website our clients that brings in more customers and that your team can be proud of (learn how here)! If you're interested in tools that are not specific to gyms, here are some of our other favourites:

Wix

This cloud based solution is an easy no-code-necessary way to build your sports business website. It gives you a variety of templates to choose from, allowing you to showcase your facility, chat directly with website visitors and encourage new customers to sign up for your services or newsletters.

WebFlow

Webflow is a cloud-based content management software (CMS) that allows you to build your own sports business site. Webflow tools include forms to track where your users are coming from, templates to get you started, as well as easy to use creative tools to customize your website to your business needs.

Learn more on how to build a great sports business website with our ultimate guide

Payment Processing

Last but not least, we have our payment processing tools. These are crucial to ensure your clients can pay for your services with ease. If payment processing is difficult or seems untrustworthy, clients may choose not to go through with purchases at your facility (and we definitely don't want that). Here are some tools that our experts suggest for both online and in person payment processing. Learn more about how to accept payments right on Joyn’s facility management software(services)

Stripe

Stripe allows your facility to accept online payments for your services. It enables your sports business to take international cards and currencies, receive subscription payments, save client payment info, receive invoices and much more. They do not require any card storage fees, validation fees, setup fees, monthly fees or refund fees, making business transactions easy and affordable.

Square

Square for Retail is a cloud-based point of sale (POS) solution which can be set up with their physical POS system. Key features include inventory management, customer relationship management, reporting and employee management. As a sports business you can include preset prices for memberships, products and services.

We hope these tools will help you save time on your day to day tasks, so you can focus on what matters most, your customers!



More from Joyn