15 Tools for Sports Business Management
As your fitness facility grows, the tools you use to manage it become an increasingly important part of your business. These tools are meant to help you stay organized so you can focus on providing great service. From tracking bookings and classes, to providing customer support and membership services, building a sports business toolkit can save you time on day to day tasks while helping bring in new clients and revenue!
So what do you need to manage your sports complex? Which software is best for your fitness studio? How do you make sure you are not overpaying for services you might not need? Here’s a list of tools Joyn’s industry experts recommend for each of the business functions at your business.
Already know what you’re looking for? We’re all about saving time! Click to see expert recommended tools for:
Bookings, Classes & Memberships
Team & HR
Bookings, Classes & Memberships
Sport businesses have a lot of moving parts. Whether you are scheduling referees and coaches, finding an available space for a class, managing leagues or simply making bookings and memberships easy for clients, organization is a huge part of managing your facility. These softwares help you stay on top of your business at all times.
Oh hey, that's us! Joyn’s easy to use software is an all in one sports ecosystem where you can manage classes, bookings, membership and leagues under one roof. With detailed scheduling tools, a built in customer relationship management software (CRM), easy league + contract management, payment processing and integrations with your favourite business tools, our top priority is growing your business. Listing your service on our app also helps athletes in your community find and book your services! Learn more about our platform (our services).
Price: Check out our pricing page here (pricing page)
TeamSnap is a cloud-based team management solution. Using this software sport team managers can schedule events and post their details easily. This app is made to help teams and league owners, facilities, and team members stay connected. Team members can also sync event details with third-party personal calendars so they are always up to date.
Team & HR
Great teams make great businesses. Make sure your team is taken care of with the right Human resource and team management software. HR tools help you stay on top of payroll, compensation, and finding the perfect new members for your staff. Team management tools help keep your staff connected and is a great way to boost your team morale while avoiding communication bottlenecks.
Gusto is an HR service that helps small businesses manage their workforce. It has useful features that allow you to determine suitable health coverage and investment suggestions for 401(k) retirement plans, automatically file payroll taxes and gather data from I-9, W-2 and 1099 forms. Gusto also lets you send offers and helps you onboard the newest members of your growing team.
This is a great HR tool for mid-sized sports businesses. Some perks include on-demand support on HR tasks (i.e. compliance and payroll), help with complex decision making, easy hiring and onboarding tools as well as performance monitoring to ensure your team is doing their best. Zenefits also integrates well with tools like GSuite and Quickbooks to provide an all in one HR platform. They have a 3 tiered pricing plan so you don’t overpay for services you don't need.
Slack is an easy to use, cloud-based, team interaction tool designed to facilitate communication across your teams. This software allows you to easily stay in touch with ALL your colleagues (no matter how big your team is) and also communicate directly with smaller private teams that have similar tasks (such as coaches, yoga teachers, managers,etc.). You can share everything from quick questions to files, images, schedules more!
Psst.. Joyn’s slack is open to all our partners so you can get in touch with us and stay in the loop about updates from our end! We like to think of our clients as a part of our team.
Find out how to join our slack (contact us).
We know how much you value your clients. Customer care tools help you provide faster, more helpful service so that you can continue to provide your sports business clients with the support they deserve. Whether it be answering calls and emails or monitoring customer experience, these tools are a great way to engage with your valued clients. Our experts generally suggested the following tools for mid-large business who may be getting higher than average volumes of calls and emails. Regardless of business size however, Joyn’s customer care tools can be used to save you time. Learn more about Joyn’s CRM to start managing customer interactions today (service).
Freshdesk is a help desk system that makes customer service and quick responses easy for your team. It allows your team to streamline all your client interactions under one roof. Whether it's calling someone back or responding to emails in a timely manner, freshdesk allows you to provide support to your customers across channels.
HelpJuice is a cloud and knowledge base management solution for any size of sport facility or fitness studio. This is a great tool because it allows you to manage both internal AND external information making it easy to answer questions for team members and customers. The service also monitors your most frequently asked questions to speed up the process of handling customer questions and concerns, providing a great experience for your customers.
Marketing is key in getting new members and clients through your door year round. It is also useful to re-engage existing clients to build a loyal member base of local athletes. Send out your monthly newsletters, deals, and event details using these marketing tools so your clients can stay up to date with your business!
MailChimp is a web-based email marketing service and is a great way to automatically engage with clients and prospective clients online. The application is filled with templates and tools to guide you through your email marketing from start to end. Once you’ve set up your newsletters and updates, Mail Chimp will also track how many people are opening your emails and what kind of content they like best!
Hootsuite is a cloud-based social-media tool that helps businesses manage their content across platforms like Google+, LinkedIn, Facebook and Twitter all in one space. The application allows your team to queue up new content and track how well each of your posts are doing. This way you can keep making content your members love and want to share.
New to digital marketing? Check out google's digital marketing course! It’s a great introduction to content creation and using online ads for your sports facility.
Accounting for sports businesses can be a challenge without the right tools. Organizing your receipts and transactions is important to keep your finances in check and your business running. With the help of accounting tools your team can easily manage finances and reduce costly bookkeeping errors.
QuickBooks Online Advanced is a cloud-based accounting software that can help your sports business manage all its expenses, projects, transactions, invoices and more. It's centralized dashboard helps you monitor these expenses, providing you with key data to improve your fitness business. QuickBooks features allows your team to capture digital copies of receipts, automatically sort transactions based on tax categories, and make estimates on monthly costs.
Zoho Books is also cloud-based. This accounting solution is best for smaller sports businesses. It allows you to manage your contacts, invoices, expenses, sales and purchase orders, and inventory all in one space. This software also allows you to automate monthly billings, thank you notes and payments.
Making a strong website is a great way to attract more clients to your studio or gym. It allows you to gain credibility, answer customer FAQs as well as showcase your spaces and services. These time saving tools help you quickly develop a sports business website for you and your team. Having a client portal on your website also allows your clients to book services and manage memberships. Check out how Joyn’s website builder and customer portal makes it easier for your clients to engage with your business (service)
This cloud based solution is an easy no-code-necessary way to build your sports business website. It gives you a variety of templates to choose from, allowing you to showcase your facility, chat directly with website visitors and encourage new customers to sign up for your services or newsletters.
Webflow is a cloud-based content management software (CMS) that allows you to build your own sports business site. Webflow tools include forms to track where your users are coming from, templates to get you started, as well as easy to use creative tools to customize your website to your business needs.
Learn more on how to build a great sports business website (blog)
Last but not least, we have our payment processing tools. These are crucial to ensure your clients can pay for your services with ease. If payment processing is difficult or seems untrustworthy, clients may choose not to go through with purchases at your facility (and we definitely don't want that). Here are some tools that our experts suggest for both online and in person payment processing. Learn more about how to accept payments right on Joyn’s facility management software(services)
Stripe allows your facility to accept online payments for your services. It enables your sports business to take international cards and currencies, receive subscription payments, save client payment info, receive invoices and much more. They do not require any card storage fees, validation fees, setup fees, monthly fees or refund fees, making business transactions easy and affordable.
Square for Retail is a cloud-based point of sale (POS) solution which can be set up with their physical POS system. Key features include inventory management, customer relationship management, reporting and employee management. As a sports business you can include preset prices for memberships, products and services.
We hope these tools will help you save time on your day to day tasks, so you can focus on what matters most, your customers!